FAQ

Q: How do I purchase a Tufty Time sofa?
A: You can place your order directly on our website by selecting each module shape and colour, and adding it to your cart. Once we review it, we will send you an order confirmation. Before you place your order, ensure you have chose the right modular sections and fabric colour and be sure to double-check dimensions. Orders are non-refundable once production begins. Custom modules are also available, contact us to learn more.

Q: What is your refund policy?
A: After we receive your order confirmation, you will have 7 days for a full refund. Unfortunately, all orders are non-refundable once production begins.

Q: How long will it take to build my Tufty Time sofa?
A: Good things take time. For standard pieces, please allow 8 to 10 weeks for production. Customized pieces usually take about 10-12 weeks. Production will only begin once payment is received.

Q: How do you ship Tufty Time?
A: At the moment, we only ship within North America, and our product is shipped by LTL curbside delivery. Our shipping partners are carefully selected for their competitive rates and service. Shipping on most orders is free, with the exception of NY and FL which is a flat fee of $75 USD.

Q: Can I return my Tufty Time sofa?
A: Hopefully you’ll love it so much you won’t have to, but you do have 45 days from the original shipping date to return any Tufty Time item. We can’t accept returns that are damaged, soiled, or show signs of use. Because each order is custom, there will be a restocking fee of 30% of the invoice value for each item being returned. You are responsible for the return shipping costs, however we will take care of the original shipping. If you do return your Tufty Time, please make sure it is shipped to us in a secure manner, as you will be responsible for any damage incurred during return shipping. We recommend shipping insurance, too.

All C.O.M (customer’s own material) sales and custom configuration orders are final, and returns are only accepted if your furniture arrives with shipping-related damage. In such an event, only the actual damaged pieces may be returned for an exchange or credit.

Q: What should I do if my Tufty Time arrives damaged?
A: We hope this doesn’t happen, but if the outside packaging for your order appears damaged, we recommend refusing delivery of the order. Please contact us immediately so that we can file a damage claim and/or arrange for the shipping company to inspect the goods carefully.